Operational Management Processes in Mountain Bike Enduro Competitions: A Case Study of the Apuseni Bike Cup

Abstract

Operational Management Processes in Mountain Bike Enduro Competitions: A Case Study of the Apuseni Bike Cup. Objectives: The primary aim of this research is to evaluate the efficiency of the operational process of the Apuseni Bike Cup 2024 and identify critical points, in order to improve organizational performance and the participants’ experience. The study analyses how operational activities were planned and carried out, how responsibilities were allocated within the organizing team and how effectively control mechanisms supported responses to unforeseen situations. Materials and Methods: This study employed a mixed-methods design, integrating both quantitative and qualitative procedures to analyse the operational management of the Apuseni Bike Cup. Quantitative data were collected through two structured questionnaires administered to 57 participants and 6 members of the organising team, each instrument combining Likert-scale items, yes/no questions and open-ended responses tailored to the role of the respondents. To enhance the depth and reliability of the analysis, the questionnaire data were complemented with direct field observations recorded during the preparation and running of the event, as well as with internal organisational documents used throughout the planning process. Results: The Apuseni Bike Cup 2024 achieved some of its goals, but not all. Only a third of organizers felt the objectives were fully met, while half said they were only partially achieved. Challenges were reported in managing resources, assigning tasks and handling critical situations. Most participants were satisfied, noting clear information, well-marked trails and good support, though some mentioned issues with communication and logistics. Overall, the results suggest the event worked well in many areas but could be improved to fully reach its objectives in future editions. Conclusions: The research confirms that effective operational management is essential for delivering a well-organized sporting event, ensuring participant support, clear communication and smooth logistics. Addressing challenges in resource allocation, task distribution and team coordination is expected to further improve outcomes, providing organizers with opportunities to enhance efficiency and participant experience in future editions.

Article history: Received 2025 November 27; Revised 2025 December 30; Accepted 2026 January 05;
Available online 2026 January 30; Available print 2026 January 30