RADOMIR, L., PLĂIAŞ, I. and NISTOR, V.-C. (2015) “ALTERNATIVE MEASURES OF BANK SERVICE QUALITY: AN EXTENDED REVIEW”, Studia Universitatis Babeș-Bolyai Negotia, 60(2), pp. 21–59. Available at: https://studia.reviste.ubbcluj.ro/index.php/subbnegotia/article/view/5214 (Accessed: 10 January 2025).