RADOMIR, Lăcrămioara; PLĂIAŞ, Ioan; NISTOR, Voicu-Cosmin. ALTERNATIVE MEASURES OF BANK SERVICE QUALITY: AN EXTENDED REVIEW. Studia Universitatis Babeș-Bolyai Negotia, [S. l.], v. 60, n. 2, p. 21–59, 2015. Disponível em: https://studia.reviste.ubbcluj.ro/index.php/subbnegotia/article/view/5214. Acesso em: 10 jan. 2025.