HAFIZ, Nusrat; FERDOUS ALAM, A. S. A. APPLYING SERVQUAL MODEL TO MEASURE ONLINE CUSTOMER SATISFACTION IN PACKAGE DELIVERY SERVICES. Studia Universitatis Babeș-Bolyai Negotia, [S. l.], v. 61, n. 4, p. 121–136, 2016. Disponível em: https://studia.reviste.ubbcluj.ro/index.php/subbnegotia/article/view/5201. Acesso em: 10 jan. 2025.